Refund policy

At the door. You inspect the pair with the courier before paying. If it's not right — wrong size, or not what you expected — hand it back on the spot and you will not pay for the product. The delivery fee still applies; it is waived if the item is defective or not the item you ordered.

After delivery. Once you've accepted and paid, we exchange — we don't refund. You have 3 days from delivery to start an exchange. The pair must be unworn and in its original box.

The one exception. If the pair is defective and we have no replacement, we refund it.

Who pays exchange shipping. You cover the shipping on an exchange, unless we sent the wrong item or it's defective — then TREAD covers it.

How to start an exchange. Message us on Instagram @tread.eg or through the contact form at tread-eg.com/pages/contact-us with your order number. We'll confirm and send you the return address.

Not eligible. Worn pairs, and anything outside the 3-day window.